Resources

Our Guarantee

My Scratch Offs prides itself on quality and customer satisfaction, and has been proudly doing so since 2008.  All of our products are guaranteed to be of the highest quality and free of damage or defect.  If you are unsatisfied with your purchase in any way, please let us know within 30 days of receipt.  We will do everything in our power to make sure your order is of the highest standards.  It’s our promise to you.

 

Return Policy

My Scratch Offs gladly offers courtesy returns within 30 days of receipt of order.  All courtesy returns are subject to a 20% restock fee; original shipping costs cannot be refunded.  Customers are responsible for return shipping costs.  All returns must be authorized by email at:  [email protected].  We will provide you with a RMA number (Return Merchandise Authorization).  Ship back the item with the RMA number enclosed.  All returns must be in 100% resellable condition and in its original packaging.  Refunds will be issued when the order is received and deemed to be 100% resellable.

Custom orders are non-refundable.  All print colors are approximate and cannot be guaranteed.

 

Shipping Policy

My Scratch Offs offers a wide variety of shipping options, to meet your time line and cost needs.  We ship all non-custom orders within 1-2 business days.  Custom order processing time varies; contact us for details.  Transit times begin once the product has been shipped.  You will be emailed a tracking number and you can check the status at any time by emailing us at:  [email protected].

Shipping times depend on the shipping option you select.  You can use our Shipping Calculator feature in the shopping cart.  Input your ship-to zip code and hit “Calculate Shipping” to determine options.

You can see the current transit times from the shipping carriers we utilize by clicking on the following links:

USPS*https://www.usps.com/ship/mail-shipping-services.htm

*Please note that USPS 1st Class Mail does not have a guaranteed transit time.  If your order is time sensitive, please contact us prior to purchase.

UPShttps://wwwapps.ups.com/ctc/request?loc=en_us

DHL:  http://www.dhl.com/en/express/shipping.html (click on “Get Rate and Time Quote” on left hand side of page)

Use sites to calculate time only.  Our site will provide the correct shipping charge.

My Scratch Offs cannot guarantee any delivery date.  All transit times provided by our shipping carriers are to be used as a guide only.

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